Customer Service Coordinator

Vertu Motors, Gateshead

Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £26,437.

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries by phone and email.
• Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues.
• Perform customer contact details verifications.
• Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicate and coordinate with internal departments and dealerships.
• Follow up on customer interaction.
• Provide feedback on the efficiency of the customer service process.
• Contact customers to respond to inquiries or to notify them of complaint reference details as required.
• Refer unresolved customer grievances to designated regional managers/directors for further investigation.

• Knowledge of customer service principles, practices and internal compliance processes.
• Knowledge of relevant computer applications & ability to type.
• Knowledge of administrative procedures.
• Numeric, oral and written language applications.

• Interpersonal skills.
• Ability to respond in a calm and professional manner when faced with demanding customer interactions.
• Communication skills – both verbal and written.
• Listening skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Adaptability, initiative and flexibility.
• A flexible attitude to best working practice-based demands.

• 25 days holiday rising with length of service - plus bank holidays.
• Access to our online rewards platform giving you cash back and discounts for multiple retailers.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity and Paternity.

If you are interested in joining the most progressive team in the industry, please apply now!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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