Customer Account Administrator - Temp to Perm

Customer Account Administrator | Gateshead | Office Based | Temp to Perm | Immediate Start

A great team, a great opportunity, and a workplace you'll enjoy being part of!

Are you an organised, people-focused administrator who loves variety, enjoys helping customers and wants to join a team where work is taken seriously - but having fun is part of the culture too?

We're recruiting for a Customer Account Administrator to join a fantastic Key Accounts team within a successful and growing fleet management business based in Gateshead.

This is a brilliant opportunity for someone who enjoys being the person who keeps everything running smoothly - coordinating orders, supporting customers, solving problems and working closely with a friendly team who genuinely enjoy what they do.

Why you'll love working here ⭐

This isn't just another office job. You'll be joining a welcoming, energetic team where people are valued, supported and encouraged to develop.

You'll enjoy:

✨ A friendly and supportive team environment
✨ Regular team socials and nights out
✨ Birthday celebrations and prizes
✨ Office treats, goodies and a well-stocked tuck shop
✨ Amazing on-site facilities
✨ Free on-site parking
✨ Convenient Team Valley location with great local amenities nearby
✨ Full training and ongoing support
✨ A positive workplace where people enjoy coming to work

If you're looking for a role where you'll feel part of a team rather than just another employee, this could be the perfect fit.

What's in it for you?

Starting salary of £25,350, rising to £26,810 (inclusive of bonus) if you secure a permanent position
Temp-to-perm opportunity
Immediate start (please only apply if you're available immediately or have a short notice period)
Monday-Friday, 8:30am-5:00pm (37.5 hours per week), office based
Free on-site parking
Full training provided
Long-term career development opportunities

About the Role

As a Customer Account Administrator, you'll be a key part of the customer journey, supporting clients from initial quotation through to successful vehicle delivery.

Working alongside Key Account Managers, customers, suppliers and internal teams, you'll make sure orders progress smoothly, information is accurate and customers receive an excellent experience every step of the way.

This role is perfect for someone who enjoys a mix of administration, organisation and customer contact. You'll be busy, you'll be involved, and you'll play an important role in keeping everything on track.

What You'll Be Doing

Your day-to-day responsibilities will include:

Preparing customer quotations and supporting account activity
Processing customer orders accurately using internal systems
Checking pricing, specifications and customer details
Keeping customers updated throughout the order process
Coordinating vehicle availability, stock and delivery arrangements
Liaising with suppliers, manufacturers and internal teams
Resolving customer queries and finding solutions
Preparing and uploading documentation
Maintaining accurate records and ensuring processes are followed
Supporting Key Account Managers with customer account management
Escalating any issues quickly to keep customers informed and happy

About You

We're looking for someone who brings the right attitude as much as the right experience.

You'll be someone who:

⭐ Enjoys speaking with people and building positive relationships
⭐ Is organised and loves keeping things running smoothly
⭐ Takes pride in accuracy and attention to detail
⭐ Can manage multiple tasks and priorities
⭐ Has a proactive, can-do approach
⭐ Enjoys being part of a busy and supportive team

You'll ideally have experience within administration, customer service, order processing, account support or a similar office-based role.

Why This Role?

This is a chance to join a company where you'll be more than just a number. You'll become part of a close-knit team that celebrates success, supports each other and creates a genuinely enjoyable working environment.

If you're looking for a role where you can build your skills, develop your career and work alongside great people, we'd love to hear from you.

Ready to Apply?

Don't miss out on the opportunity to join a team that combines…