Receptionist, Customer Service​/HelpDesk

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

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At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day.

This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.

• A warm, professional and approachable manner
• Experience in reception, customer service or another front-facing role
• Strong communication and admin skills
• Confidence handling sensitive information with care
• The ability to stay calm, organised and helpful under pressure
• Good IT skills, including Microsoft Office

• £25,880 FTE per annum
• Part-time hours
• Mainly weekend working
• A chance to be part of a team making a real difference in the community

If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.