Customer Service Advisor

We’re recruiting enthusiastic Customer Service Advisors to support a fast‑paced, high‑profile campaign launching in October.

This short‑term role is ideal for those who thrive in a busy, customer‑focused environment and enjoy delivering excellent service across phone and email channels.

• Location: Gateshead contact centre

• Hours: Monday to Friday, 9:00am – 5:00pm

• Duration: Approximately 3 months

• Start Date: Training to begin by 5th October

• Rate of Pay:£12.94 per hour.

• Handling inbound calls and emails from customers, providing prompt and friendly support

• Managing queries efficiently, using multiple systems and dual screens

• Ensuring every interaction reflects high standards of professionalism and empathy

• Adapting quickly to campaign‑specific processes and systems

• Proven customer service experience

• Strong communication skills, both verbal and written

• Confidence using IT systems and navigating multiple screens

• A willingness to learn and adapt to new processes quickly