Customer Service Assistant Weekends

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Be the Friendly Face of a Thriving Student Community

£12.89 per hour + excellent benefits

Trinity Square Student Accommodation, Trinity Square, Gateshead, NE8 1FT

Free parking

Do you love helping people, solving problems and delivering outstanding customer service?

We're looking for a confident and personable Customer Services Assistant to become the face of Trinity Square Student Accommodation during weekends. This is a varied and rewarding role where no two days are the same.

From welcoming students and visitors at reception, to supporting the on-site café, managing parcels and accommodation enquiries, you'll play a vital role in creating a safe, positive and memorable experience for our residents.

If you're organised, customer-focused and enjoy working in a fast-paced environment where you can genuinely make a difference, we'd love to hear from you.

• Providing a warm, professional reception service for students, guests, contractors and visitors.
• Managing resident enquiries via face-to-face interactions, email and telephone.
• Handling post, parcels, key cards and access control processes.
• Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards.
• Recording maintenance requests and liaising with relevant teams to ensure issues are resolved.
• Conducting building, safety and communal area checks.
• Supporting student arrivals, departures, open days and accommodation viewings.
• Responding appropriately to welfare concerns, incidents and emergencies.
• Contributing to resident engagement activities and helping create a welcoming student community.

• Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.
• Excellent communication and customer service skills.
• Confidence using Microsoft Office, email and digital systems.
• Strong organisational skills with the ability to prioritise multiple tasks.
• A calm, professional approach when dealing with challenging situations.
• A friendly, empathetic and inclusive attitude towards people from diverse backgrounds.
• Reliability and commitment to working the fixed weekend shift pattern.
• Student accommodation, university, housing or residential services.
• Reception or front-of-house environments.
• Café, hospitality or food service experience.
• Facilities or accommodation management systems.

Being part of Sodexo isn’t just about having a job—it’s about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:

Wellbeing Support – Access to mental health and wellness platforms, plus a 24/7 virtual GP.

Employee Assistance Programme – Confidential support for legal, financial, and personal matters.

Exclusive Discounts – Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.

Financial Benefits – Salary Finance Platform to help with money management and savings.

Retirement Planning – Membership in the Sodexo Retirement Plan.

Career Development – Learning and training opportunities to help you grow.

Cycle to Work Scheme – Save money and stay fit while commuting.

Volunteering Opportunities – Give back to your community with our support.

Full Training & Uniform Provided – We set you up for success from day one.

If you're passionate about customer service, enjoy working with people and want to play a key role within a busy student accommodation community, we'd love to hear from you.