Admissions and Customer Service Officer

A brilliant opportunity has become available to join our Student Admissions Team as a Admissions and Customer Service Officer. The successful candidate will be responsible for providing a wide range of high-quality customer service and administration duties as part of the admissions process for a range of our courses.

We’re looking for someone with excellent communication skills and who is committed to providing an outstanding level of customer service to our prospective students. The role will involve liaising with customers and providing information, advice and guidance on our courses. The successful candidate should be able to demonstrate confidence in dealing with a wide range of customer queries and working with a range of stakeholders including managers, staff, students and external organisations.

• Hold a minimum of a Level 2 qualification in functional skills (literacy and numeracy)
• Hold or be working towards an IT qualification at least Level 2 or equivalent experience.
• NVQ Level 3 or equivalent in a relevant subject area or significant relevant experience
• Demonstrate a positive approach to personal development and evidence of continuous updating of skills and knowledge

If you’re looking for an opportunity to help shape lives in an organisation where you’ll feel valued, we’d love to hear from you. At Gateshead College we deliver an industry inspired education that combines high quality learning with real world skills, something we call education with employment edge. We want to recruit people who share our passion for helping people, whatever their age, background or starting point to develop the confidence, personal and professional skills they need to be successful in work and life.

We’re looking for people who believe hard work wins, who are ambitious for themselves and those around them and who have the courage to give new things a go.

In return for everything you can bring, we can offer a values-driven organisation full of people who think you should enjoy your job. You’ll be listened to and have opportunities to make an impact, your work life balance will be respected and you’ll be encouraged to work collaboratively with colleagues and those in the wider community. Our inclusive culture means you can be yourself and our commitment to being a resilient and sustainable organisation means we always try to do business the right way.

We invest in and support skills development. For teachers this includes access to our Teacher Academy where you’ll be assigned a coach to help develop your practice and attend an annual conference to share best practice. For support staff it includes regular career conversations and a summer conference.

Whatever your role, everyone at Gateshead College has the opportunity to help our learners succeed. It is this clear purpose and shared effort that makes us such a great place to work.

• 25 days holiday, leading to 30 days after 5 years’ service, plus bank holidays
• a career average pension with Local Government Pension Scheme
• a discount rewards scheme at a host of retailers exclusively for Gateshead College employees
• access to free gym facilities at our Baltic Campus
• travel support including on-site parking, discounted public transport scheme and a cycle to work scheme
• a flexible and agile approach to working
• dedicated mental health support
• 24 / 7 confidential support helpline and counselling support
• hair and beauty discounts at our onsite salon, Botanica
• company sick pay

Gateshead College take all reasonably practicable measures to reduce the risks presented to employees undertaking business-driving duties as part of their role to an acceptable level as required under the Management of Health and Safety at Work Regulations 1999. If you are required to drive as part of your role, it is essential that you provide us with a copy of your business insurance certificate, and a copy of your driving license and vehicle check.

Interviews will be held Monday 16th October 2023.