Neighbourhood Housing Officer

Who We Are & What We Stand For

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match. We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time. We pride ourselves on our ambitious and forward‑thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work/life balance. Our actions speak louder than words, and with flexi‑time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

The Neighbourhoods & Localities team play a key role in several important areas, such as homelessness prevention work, older person’s housing support and case management of antisocial behaviour work. They do all of this and more, through proactive and strategic approaches that are designed to agree and deliver on local priorities via both internal and external partnerships. The team also offers a comprehensive housing service, managing over 17,000 properties through a team of housing officers, support staff, caretaking staff, concierge and handy persons.

You will be working as a Neighbourhood Housing Officer within neighbourhoods across the borough of Gateshead proactively managing tenancies, providing early intervention and support to prevent tenancies from failing. You will be a key point of contact for customers and provide a face‑to‑face service delivering a range of tenancy management activity including property condition checks, identifying and managing breaches of tenancy and estate management, reporting and tackling environmental issues to ensure neighbourhoods are clean, safe and sustainable.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative. You’ll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day.

• Proactively manage a cross‑tenure patch of properties and customer‑focused services in line with the council's standards and values.
• Act as the key local contact for tenants, providing support and early intervention to sustain tenancies and maximise income.
• Work with vulnerable tenants, making referrals and liaising with partners to develop and monitor support plans.
• Carry out visits to ensure tenancies are sustained and properties remain in good condition.
• Provide housing advice and conduct home visits to assist with rehousing processes, including approving mutual exchanges and registering transfers.
• Investigate and manage reports of nuisance and anti‑social behaviour (ASB) to prevent escalation, taking appropriate action and working with partners for resolution.
• Undertake reviews of fixed‑term and introductory tenancies.
• Deliver a responsive estate management service to maintain a clean, safe, and sustainable environment, reporting and addressing environmental issues daily.
• Conduct scheduled inspections to complement daily identification of issues on estates and communal areas.
• Liaise with customers, services, councillors, and partners, occasionally working outside normal hours.
• Support other company services by contacting tenants or gaining access to homes to minimise repair costs and maximise income.
• Promote customer involvement opportunities and carry out consultation exercises on housing management services.
• Manage priorities and achieve key performance targets in line with Council indicators, service standards, and annual appraisal objectives.
• Demonstrate conduct and behaviour aligned with core Council values, promoting cross‑service collaboration for excellent customer outcomes.
• Be proactive in…