Mental Health Support Worker

Position: Mental Health Support Worker (Contract)
Location: Crawcrook

We are a specialist mental health support provider delivering high-quality, person-centred supported living and community-based services for adults with complex mental health needs.

Our work supports individuals with a range of needs including severe and enduring mental illness, acquired brain injury, trauma histories and physical health comorbidities. We pride ourselves on consistent staffing, trauma-informed practice and genuine enablement, not task-driven care.

We are expanding our teams and are looking for compassionate, emotionally intelligent Mental Health Support Workers who want to build long-term, meaningful work in mental health.

The Role

As a Mental Health Support Worker, you will provide 1:1, and small-team support to adults living in their own homes or supported accommodation.

You will work as part of a stable, well-supported team, helping individuals to:

* Feel emotionally safe and understood

* Develop structure, routine and confidence

* Manage their mental health with dignity and choice

* Re-engage with community life at their own pace

This role requires patience, empathy, emotional resilience and the ability to remain calm in complex or emotionally charged situations.

Key Responsibilities

* Deliver person-centred, trauma-informed mental health support

* Support emotional regulation, daily routines and wellbeing

* Assist with medication in line with care plans and clinical guidance

* Monitor mental and physical health and respond to changes appropriately

* Support daily living skills, independence and enablement

* Maintain clear, accurate digital care records

* Work collaboratively with families, clinicians and managers

* Promote dignity, choice, consent and rights at all times

Who We’re Looking For

Essential

* Experience in mental health, supported living or care settings

* A calm, respectful and reflective approach to support

* Strong communication and observation skills

* Willingness to work flexible shifts, including nights and weekends

* Right to work in the UK

Desirable

* Experience supporting autism, trauma or brain injury

* PMVA / MAPA or similar training

* Level 2 or 3 Health & Social Care qualification (or willingness to work towards)

We value attitude, emotional awareness and consistency as much as experience.

What We Offer

* Competitive pay: £12.85 per hour

* Paid sleep-ins and waking night enhancements

* Comprehensive induction and role-specific training

* Ongoing supervision, reflective practice and management support

* Clear pathways for development and progression

* Stable rotas and a focus on continuity of care

* Digital care systems that reduce paperwork and support good practice

Why Work With Us?

We are not a volume provider. We invest in our staff because we believe safe, consistent relationships are central to recovery.

If you are looking for a role where you are valued, supported, and given the space to do mental health support properly, we would love to hear from you