Service Administrator - Community Mental Health Team

Service Administrator - Community Mental Health Team

We are looking to employ a hard working individual who will work as a Service Administrator within our Older Persons Mental Health service. You will be responsible for directly supporting the Community Mental Health Team to ensure that the day to day co-ordination and administrative support is delivered in a timely and professional manner.

You will play a key role in co‑ordination and planning, and will be required to provide a comprehensive administrative service across a range of activities with focus on dealing with patients and their families, telephone calls, typing and data entry. You must be confident and able to work with minimal supervision, demonstrating the ability to use initiative. You should have an eye for detail and a high degree of accuracy – taking pride in the work you do.

You should be able to prioritise your own workload and communicate in a clear and effective manner with service users, families, and colleagues both internally and externally to the service.

The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work.

In return, we will offer a supportive environment for you to develop and grow. You will receive regular supervision and opportunities to develop your skillset. Previous experience of working within the NHS is desirable but not essential, as full induction will be provided.

• Support and assist the team manager to successfully deliver all activities relating to the day-to-day business of the team including coordination of referrals, triage, duty, general administration and data entry.
• Responsible for the development and delivery of high-quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action.
• Exercise excellent communication skills with a wide range of stakeholders.
• Respond and manage any e‑mail queries and requests for meetings on behalf of the team.
• Schedule appointments and resolve conflicting diary appointments.
• Daily use of EMIS Community module.
• Deal with and collate data.
• Work with limited supervision using own initiative.
• Be aware of the priorities and needs of the team and assist in achieving all deadlines.
• Maintain a courteous helpful attitude and respect confidentiality.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we are one of the first foundation trusts in the country and have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our core values are Innovation, Care, Openness, Respect and Engagement (ICORE). We support the health and wellbeing of our staff with a range of initiatives as part of our Balance programme.

We have a number of staff networks including the BAME network, D‑Ability network, LGBTQ+ Network, Women’s Network and the Armed Forces network.

• High attention to detail and accuracy.
• Good organisational and time management skills.
• Excellent written and verbal communication skills.
• Confidence to work independently with limited supervision.
• Experience with EMIS Community module is an advantage.
• Understanding of mental health or relevant experience preferred.

• Regular supervision and career development opportunities.
• Supportive work environment.
• Benefits consistent with NHS standards.