Medical Receptionist

The Whickham Practice have a vacancy for a Medical Receptionist to join our very busy practice team. We are looking for someone enthusiastic, hard- working and conscientious. You must have good customer service skills, empathy and enjoy working within a team. Main aspects of the role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The successful applicant will be required to work between the hours of 8.00am-7.30pm on a rota basis. Flexibility is an essential requirement as you may be required to cover annual leave or sickness absence. The post is part-time
-30 hours over 5 days. Previous medical reception experience is preferred.

Main Duties and Responsibilities.

Able to work at a fast pace dealing with patients on the telephone and front desk.

Able to use own initiative and also work as part of a team.

Ability to learn new systems quickly.

Respond to all queries and requests for assistance from patients and visitors.

Provide excellent customer service.

Must be able to multitask and respond positively to change.

Ensure reception, and waiting areas are kept neat and tidy Ensure that all telephone calls are answered efficiently and effectively in a professional manner.

Demonstrate the core values of the  flexible as may be required to cover for sickness, holidays etc.

An understanding, acceptance and adherence to the need for strict confidentiality.

We are a single site practice working from a purpose built surgery and we look after approximately 15,800 patients. Our team comprises of 5 partners, 4 salaried doctors, a Paediatric Advanced Nurse Practitioner, Practice nurses, Health care assistants a phlebotomist, 2 GP assistants and well supported by a full complement of highly experienced administrators and reception staff. We are also a member of Gateshead Inner West PCN and are able to share a complex care team, social prescribing link workers, physiotherapists, pharmacists with 4 other PCN practices.

We use the EMIS Web clinical system, our document management team code incoming information and we have one of the highest numbers of patients in the area using online services.

As a Practice we encourage and support staff development. Unfortunately we are unable to offer Sponsorship.

WHICKHAM PRACTICEJOB DESCRIPTION

Job Title:

Medical Receptionist

Reports to:

Reception Supervisors Purpose of Post:

Act as point of contact for patients and a focal point of communication between patients, doctors and other staff.

Organisational Chart:

GPs Practice Manager Assistant Practice Manager Reception Supervisors Receptionists The Whickham Practice has 5 full-time partners, 2 GP registrar and 4 salaried GPs. There are 5 nurses, 2 health care assistants, 1 phlebotomist, a GP assistant and 25 ancillary staff who look after approximately 15,800 patients.

Main Duties:
1.General Reception Duties Respond promptly and politely to all requests for assistance from patients and visitors.

Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system.

Receive specimens from patients and carry out relevant administrative duties

Advise patients of relevant charges for private medical services. Accept payment and issue receipts.

Log requests for home visits on to the computer appointment system, include all relevant information. Refer requests for urgent visits to the Duty Doctor in line with written protocol.

Accept and record requests for prescriptions from patients. Forward requests to Data Processing Clerk ensuring prescriptions will be available for collection within 48 hours. Process written requests for repeat prescriptions and cover prescription line during periods of absence.

Action requests for ambulance transport, record all relevant details on computer and email request to ambulance headquarters. When required contact ambulance department to request urgent ambulances in line with practice policy.

Scan incoming correspondence…