Appointment Administrator

Job Summary

Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre based at Bensham Hospital, Gateshead with additional sites at Metrocentre, Gateshead. As an Appointments Administrator you will provide a high‑quality, patient‑focused appointment booking service within Gateshead Health NHS Foundation Trust, supporting trust‑wide initiatives to improve services to patients.

Provide an efficient and effective appointment booking service for outpatient and radiology appointments using modern booking systems such as the E‑Referral Service and Pas systems, while maintaining a customer‑focused approach.

PLEASE NOTE PREVIOUS APPLICANTS NEED NOT APPLY

Based in the North East of England, Gateshead Health NHS Foundation Trust provides a range of hospital and community health services from leading facilities, including Queen Elizabeth Hospital, Blaydon urgent care centre, Community Diagnostic Centre Metrocentre and Bensham Hospital. Established in 2005, we were one of the first foundation trusts in the country and consistently achieve the highest levels of care for patients.

We employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

• Date posted: 18 February 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 a year per annum pro rata
• Contract:
  
  Permanent
• Working pattern:
  Full‑time, Part‑time, Flexible working, Compressed hours
• Reference number:
• Job locations:
  Bensham Hospital, Saltwell Road, Gateshead, NE8 4YL

• Actively monitor available Outpatient and Radiology appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times.
• Utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients’ appointments are allocated according to clinical need and equitable waiting times.
• Manage own workload by prioritising tasks to meet waiting list targets and deadlines, ensuring appointments are booked in order of priority to meet service waits, ad‑hoc waiting lists and routine waiting list targets.

• Good level of education: 3 GCSEs grade A‑C or equivalent NVQ, or working towards or significant relevant experience in an administrative setting.
• Experience of using a computer to input and retrieve information.
• Excellent communication skills, verbal and written.

• Patient Administration System (PAS) experience.
• Experience of working with the public.
• Experience of booking and appointment systems.
• Understanding of confidentiality in an NHS environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. Applications are subject to the requirement for a criminal record certificate from each country where the applicant has resided continuously or cumulatively for 12 months or more in the past 10 years.

Gateshead Health NHS Foundation Trust
Address:
Bensham Hospital, Saltwell Road, Gateshead, NE8 4YL

Website: