Domiciliary Care Worker

Role Overview

Adult Social Care at Gateshead Council provides statutory assessments, safeguarding, prevention and community‑based support to adults with care and support needs. As a Domiciliary Care Worker you will support people to live independently in their own homes through compassionate, safe and responsive personal and practical care.

Contract: 25 hours per week, rolling rota, 4 days on / 4 days off.

• Provide compassionate personal and practical care that supports vulnerable adults to maintain or regain independence, choice and control, while always respecting dignity and individuality.
• Ensure the safety and wellbeing of service users, colleagues and yourself by fulfilling key worker responsibilities and following management instructions, policies and procedures.
• Assist line managers in the monitoring and review of service users. Provide accurate written and verbal feedback on wellbeing, abilities, changing needs and progress during their enablement outcomes so that decisions can be made regarding their ongoing care needs.
• Use devices confidently to access rotas, emails and care systems, accurately recording care delivered, visit times and medication on electronic care and EMAR apps, and reporting any discrepancies promptly.
• Alert and report any suspicions of Adult Safeguarding concerns to the manager.
• Gain knowledge of and work in accordance with all policies, procedures and legislation in place for the safe and effective delivery of the Enablement Service.
• Alert line managers of equipment or services needed by the service user, including assistive technology.
• Attend regular meetings and receive allocated work, ensuring that relevant systems, procedures, working arrangements, legislation and professional standards are followed.
• Attend training as required and develop skills and knowledge in policies, procedures, competencies and expected standards of service delivery.
• Promote and maintain a high standard of customer care in line with Gateshead Council’s Corporate Values.

• NVQ Level 2 in Care, equivalent qualification or be committed to working towards this with our support and training.
• Experience of working in a care environment and/or community services.
• Experience of providing personal care in a social care setting.
• Ability to demonstrate compassion and empathy in meeting the care needs of service users.
• Ability to provide sensitive and dignified personal care regardless of gender.
• Ability to demonstrate awareness of and respect for people’s diverse backgrounds and needs.
• Ability to work on own initiative and/or seek guidance when necessary.
• Willingness to undertake essential training in order to meet statutory requirements and develop competencies within the workplace.

• Competitive salary pro rata for part‑time work.
• Outstanding pension scheme – find out more at
• Generous annual leave – 28 days, rising to 32 days after 5 years (2 of which can be fixed by the Council) and the option to buy up to 10 extra days pro rata.
• Learning & development – access a wide range of training and progression opportunities.
• Health & wellbeing support – discounted gym memberships and mental health resources.
• Cycle to Work scheme – tax‑efficient cycle to work programme.
• Electric & hybrid car scheme – salary sacrifice car scheme in partnership with NHS Fleet Solutions after 12 months service.
• Exclusive discounts and salary sacrifice options on white goods, electronics and more via the VIVUP employee benefits platform.

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

All applicants will be subject to a DBS check and an enhanced Disclosure will be required.

Note:

this is a rerun of a previous campaign. Previous applicants need not apply. This position requires a minimum of 25 hours per week and cannot accommodate less than 25 hour contracts.