Clerical Assistant​/Reception

We are looking to recruit a highly motivated and enthusiastic person to join our admin team within the Gynae Oncology and Colposcopy Department at the Queen Elizabeth Hospital in Gateshead. The admin team within the Gynae Oncology service support the delivery of cancer care to patients from across the region referred to the Trust for specialist cancer care.

In this role you will provide admin support to the secretaries, cover clinic reception booking in patients and making sure all details are correct on the system. Prepare notes for clinics and other general admin duties

• Open/action incoming post and action outgoing post (including scanning referrals to Central Booking)
• Prepping of clinic notes and entering patient details into MASEY system
• Covering of clinic front desk reception
• Scan any direct referrals received to the Booking Centre
• Coordinating and tracking patient notes (requesting, tracking on filefast, notes transfer/return and orphan filing) or information, including between hospital providers.
• General photocopying/scanning/filing/stationery and runner activities
• Arranging interpreters/transport etc in conjunction with the secretaries

The Northern Gynaecological Oncology Centre (NGOC) Team at the Queen Elizabeth Hospital in Gateshead is a unique team.

The medical team consists, at Consultant level, of five Consultant Gynaecological Oncologists. The consultant team works alongside the specialist junior doctor team which is made up of two Subspecialty fellows, three Clinical Research fellows, two Clinical fellows and one Clinical Teaching fellow.

The senior (NGOC) Nursing team consists of two Gynaecological Oncology Clinical Nurse specialists, one Colposcopy Nurse Specialist and Ward-based as well as Clinic-based senior specialist Nursing staff. They are supported by a team of Nurses and Health Care Assistants who are committed to working in Gynaecological-oncology.

However, we are just a small part of the wider Multi-disciplinary team at the Queen Elizabeth Hospital and Regional Northern Gynae-Oncology network. In particular the NGOC works closely with colleagues in medical oncology, clinical oncology, pathology, radiology, clinical nurse specialists, palliative care, gastro-intestinal surgeons, vascular surgeons, urologists and hepato-biliary surgeons.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance'  to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

• GCSE or equivalent Grade C or above in English
• Proven experience in a customer-facing role, managing face-to-face and telephone inquiries (evidenced in work history)
• Competence with Microsoft Office programs (Word, Outlook, Excel) and the ability to quickly learn bespoke NHS clinical systems
• Previous administrative or customer service experience in a medical setting or GP practice.
• NVQ or equivalent in business administration
• Confidentiality & Discretion

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.