3rd Line Support

We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.

What you'll be doing

Acting as the escalation point for complex service desk tickets
Delivering projects both remotely and onsite
Troubleshooting advanced issues across servers, networks, security and cloud platforms
Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management
Managing and maintaining documentation, SOPs and technical guides
Providing mentorship to junior engineers and supporting wider service improvement
Ensuring best practice across security, compliance, communication and client experience

What we're looking for

Experience with in a similar role
Strong experience with server administration, networking (LAN/WAN, firewalls, VPNs), and cloud technologies
Advanced troubleshooting skills across hardware, software and infrastructure
Understanding of security principles, compliance and vulnerability management
Excellent communication skills and a strong client‑focused mindset
Full UK driving licence

Why this role stands out

Real technical variety across infrastructure, cloud and security
A senior‑level position with ownership of specialist areas
Involvement in projects, not just escalations
A supportive, people‑first environment where processes, communication and integrity genuinely matter