More jobs:
3rd Line Support
Job in
Gateshead, Tyne and Wear, DH98, England, UK
Listed on 2026-02-20
Listing for:
Reed Technology
Full Time
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
Cybersecurity, IT Support
Job Description & How to Apply Below
What you'll be doing
Acting as the escalation point for complex service desk tickets
Delivering projects both remotely and onsite
Troubleshooting advanced issues across servers, networks, security and cloud platforms
Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management
Managing and maintaining documentation, SOPs and technical guides
Providing mentorship to junior engineers and supporting wider service improvement
Ensuring best practice across security, compliance, communication and client experience
What we're looking for
Experience with in a similar role
Strong experience with server administration, networking (LAN/WAN, firewalls, VPNs), and cloud technologies
Advanced troubleshooting skills across hardware, software and infrastructure
Understanding of security principles, compliance and vulnerability management
Excellent communication skills and a strong client‑focused mindset
Full UK driving licence
Why this role stands out
Real technical variety across infrastructure, cloud and security
A senior‑level position with ownership of specialist areas
Involvement in projects, not just escalations
A supportive, people‑first environment where processes, communication and integrity genuinely matter
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