IT Operations Manager

IT Operations Manager

Location:

Hybrid – West Midlands (minimum 3 days on-site) Salary: £60,000  benefits Overview We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.

This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.

Key Responsibilities Support and develop the IT Operations function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes and service delivery Support compliance and security-related initiatives Contribute to infrastructure and cloud-related projects Essential Skills & Experience Proven experience in an IT Operations or Infrastructure-focused role Strong hands-on technical expertise across Microsoft technologies, including:
Microsoft Entra  (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk / IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility for SC clearance

Desirable Experience Azure certifications (e.g., AZ-104, AZ-305) Familiarity with frameworks such as ISO 27001, Cyber Essentials, or ITIL

Experience with Microsoft 365 / Azure environments and migrations Personal Attributes Proactive and detail-oriented Strong problem-solving skills Collaborative team player Interest in mentoring and supporting others Package & Benefits Salary: £60,000 Pension scheme Private healthcare Flexible benefits (including cycle to work / EV schemes) Ongoing training and development Hybrid working (minimum 3 days on-site)