Cyber Security Analyst L1

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

We are looking for a Cyber Security Analyst L1 to join our growing SOC team based at our Head Office on the Gateshead Quayside.

As a Cyber Security Analyst L1, you will work within our 24/7 Security Operations Centre (SOC) team, where you will have access to a wide array of tooling and services at your disposal.

Your primary responsibility will be performing alert triage, conducting in-depth investigations, and improving detection fidelity through tuning. You will serve as the first line of escalation for Associate Analysts, ensuring complex and malicious alerts are promptly reviewed.

Efficiency is also important to succeed, as you will be managing a diverse workload.

Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

• Monitor security queues, triage alerts, and determine incident severity.
• Conduct in-depth investigations which can involve correlating.
• Act as a first stage of escalation for associate security analyst queries and complex tickets.
• Assist in incident response and post-incident reviews.
• Continually identifying opportunities to improve the fidelity of detections, implementing the necessary tuning by following the SOCs tuning processes.
• Stay updated on threat intelligence and integrate it into operations.
• Answer customer calls in a professional and friendly manner, acting as a first point of contact for Real Protect customers and IR engagements.
• Engage in ongoing learning and professional development.
• Collaborate with team members and participate in meetings.
• Support vulnerability scans and report generation.

• Experience with monitoring security tools such as Crowd Strike, Microsoft Sentinel, and Microsoft XDR.
• Prior experience in an IT-related background.
• Experience working shifts.
• Awareness of security technologies.
• A willingness to learn and good attention to detail.
• Experience in conducting security investigations and triaging alerts.
• Familiarity with incident response and post-incident reviews.
• Understanding of threat intelligence and its integration into operations.
• Strong communication skills for handling customer calls and emails.
• Collaborative mindset and ability to work effectively in a team.
• It is advantageous but not essential to have the following certificates: BTL1, Try Hack Me  Level 1, SANS / GIACs, SC-200, CCFR.

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.

As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

£35,705 - £40,825 per annum (depending on experience. Salary inclusive of a 15% shift uplift)

Here at Aspire, we offer a great benefits package…