System Redesign Analyst

Use your technical expertise to help deliver better services for Gateshead communities.

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

The Systems and Development Team support key business applications across Integrated Adults and Social Care Services and Children’s Social Care and Lifelong Learning. The team are responsible for managing, co-ordinating and developing case management systems and business applications; facilitating the implementation, development and support, of these systems to help improve service delivery.

As a Systems Development Analyst
, you'll be at the heart of improving the systems and applications that support vital council services. You'll work with colleagues across a range of service areas to understand their needs, enhance business processes and deliver technology solutions that make a real difference. This is an exciting opportunity for someone who combines strong technical expertise with excellent analytical and communication skills and is looking to contribute to meaningful change within a forward-thinking organisation.

• Provide system development and support the delivery of requests for change within business applications and information systems supported by the team.
• Work with service leads and service managers to identify and understand system requirements and improvements by examining and analysing existing IT systems and business processes, as well as providing testing and technical assistance.
• Analyse and resolve complex problems to support efficient and effective working to meet the requirements of the business.
• Maintain and support on a day-to-day basis existing IT systems and applications and implement upgrades to applications, where required.
• Ensure the effective operation of financial systems; including structure and configuration to support service delivery.
• Make use of technical tools carrying out technical configuration and maintenance of system applications in line with changing requirements and, national and local policies, working to high standards of security and resilience, and managing risks appropriately.
• Provide advice, guidance and/or training to application users, to ensure appropriate support, analysis and resolution to problems is delivered when required and that business aims are supported.
• Build good working relationships and links with colleagues and key stakeholders to share knowledge and best practice to support service delivery and promote knowledge sharing across the service.
• Maintain and update all required documentation for the area of responsibility, including application roadmaps, team resource plans, and materials and guidance.
• Lead the establishment and maintenance of service area User Groups, and act as a conduit between…