Registered Manager

Working Hours: Monday-Friday, 9:00am-5:00pm

Salary: £40,000 + Performance Bonus DOE

Job Type: Permanent, Full-time

Are you an ambitious, quality-driven care leader looking to take the next step in your career?

We are recruiting for an experienced CQC Registered Manager to join a growing specialist home care provider in Gateshead.

This is an exciting opportunity for an experienced care professional who is passionate about delivering outstanding, person-centred care while also having the commercial awareness and leadership skills required to grow and develop a successful branch.

The successful candidate will take overall responsibility for the operational management of the branch, ensuring the service remains fully compliant with CQC and legislative requirements while delivering high-quality care to private clients and other stakeholders.

As CQC Registered Manager, you will be responsible for leading the day-to-day operation of the branch, managing a dedicated care team and ensuring the service continues to meet the highest standards of quality, compliance and customer service.

You will play a key role in supporting sustainable business growth, developing relationships with clients and professionals, increasing workforce capacity and ensuring the branch consistently achieves its operational and commercial targets.

• Maintain CQC Registered Manager status and ensure ongoing regulatory compliance.
• Take overall responsibility for the day-to-day management and performance of the branch.
• Ensure compliance with CQC, ISO and all relevant legislative requirements.
• Maintain accurate, up-to-date care records, risk assessments, medication records and other documentation.
• Lead, manage and develop a team of care professionals and office-based staff.
• Identify training and development requirements and support staff progression.
• Work closely with recruitment teams to ensure sufficient staffing capacity to meet client demand.
• Ensure effective placement and rostering of staff to meet client requirements.
• Monitor weekly and monthly branch performance against agreed KPIs and targets.
• Drive sustainable revenue growth and identify opportunities to develop the branch.
• Build and maintain strong relationships with existing clients, families and professional stakeholders.
• Attend meetings and present professionally to prospective clients and referral partners.
• Manage key client accounts and develop long-term professional relationships.
• Handle complaints and feedback effectively, using these to drive continuous improvement.
• Ensure accurate processing and oversight of weekly timesheets and rostering.
• Provide regular performance and operational reports to senior management.
• Support the team with operational duties when required.
• Participate in on-call arrangements as required.
• Promote a strong culture of quality, compliance, customer service and continuous improvement.

We are looking for an experienced care leader who is confident managing a regulated care service and understands the balance between quality, compliance, people management and commercial performance.

• Previous experience as a CQC Registered Manager or in a senior management role within domiciliary or community care.
• Strong knowledge of CQC regulations, safeguarding and care legislation.
• Experience managing and developing care teams.
• Excellent leadership and people-management skills.
• Strong organisational and administrative abilities.
• Excellent attention to detail.
• Experience monitoring KPIs, budgets and operational performance.
• A commercial mindset with the ability to identify and develop new business opportunities.
• Experience building relationships with clients, families, Case Managers, Local Authorities and…