Residency Manager

Position: Residency Living Manager
Join Our Team as aResidency Living Manager– Make an Impact Every Day

Student Living by Sodexo UK&I, Trinity Square, Gateshead, NE8 1FT
, UK (Multiple sites across Newcastle and Gateshead)
40hrs pw 5/7 09.00 – 17.30
£36,000pa + excellent bonus and benefits

Shape the Student Experience. Build Communities. Lead with Impact.

Are you passionate about creating exceptional living experiences? Do you thrive in a fast-paced environment where no two days are the same? This is an exciting opportunity to take the lead in shaping the residential journey of thousands of students living within one of the UK's most vibrant university accommodation portfolios.

We're looking for an inspiring, commercially aware, and people-focused Residency Living Manager to lead the student living experience across multiple accommodation sites in Newcastle and Gateshead. This is far more than a traditional accommodation role. It's an opportunity to influence student wellbeing, build thriving communities, drive engagement initiatives, and create an environment where students can truly flourish.

This role is particularly well suited to candidates from student accommodation, higher education, hospitality, residential life, community engagement, customer experience, events management, leisure, facilities management, or multi-site operational leadership backgrounds.

If you're passionate about building communities, enhancing student wellbeing, leading high-performing teams, and delivering exceptional customer experiences, we'd love to hear from you.

About the Role

As Residency Living Manager, you'll be at the heart of student life. You'll lead innovative programmes, manage key stakeholder relationships, oversee residential engagement strategies, and ensure students receive an outstanding living experience from arrival through to graduation.

You'll have the freedom to introduce new ideas, challenge the status quo, and help shape the future of student accommodation services. From coordinating large-scale student events to developing community partnerships and enhancing on-site facilities, you'll play a pivotal role in delivering an exceptional customer experience.

Leading and developing a vibrant residency living programme across multiple student accommodation sites.
Creating memorable experiences through events, engagement initiatives, wellbeing programmes, and community-building activities.
Managing and developing a team, including Residency Advisers and operational staff.
Building strong relationships with university stakeholders, student services teams, local organisations, charities, emergency services, and community partners.
Driving student satisfaction through innovative communication, engagement, and support strategies.
Supporting the management of on-site café, retail, and social space operations, helping maximise both student engagement and commercial performance.
Monitoring budgets, controlling costs, and contributing to financial performance targets.
Using student feedback and market insights to continuously improve the residential experience.
Supporting senior leadership and deputising where required across the wider portfolio.

What We’re Looking For

We're keen to hear from candidates who have experience in:

Student Accommodation / PBSA (Purpose-Built Student Accommodation)
University Student Experience or Student Services
Residential Life or Community Engagement
Hospitality, Leisure, Events, or Customer Experience Management
Facilities, Operations, or Multi-Site Service Management You'll also bring:

Exceptional relationship-building and stakeholder management skills.
Experience leading, motivating, and developing teams.
Strong commercial awareness and budget management capability.
Outstanding communication and presentation skills.
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