Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Sheriff's Highway Vets is ideally located within easy commuting distance of Newcastle city centre, the North East coastline and the beautiful countryside of Durham and Northumberland. Our main hospital is based in Gateshead, supported by branches in Sunderland and Crawcrook, alongside a consulting-only branch in Whickham.

We are a well‑equipped practice with digital radiography, dental radiography, flexible and rigid endoscopy, an in‑house laboratory including haematology, biochemistry and EPOC analysers, advanced ultrasound with Doppler capabilities and a wide range of equipment supporting soft tissue, orthopaedic, laparoscopic and endoscopic procedures. We are also supported by a dedicated out‑of‑hours emergency and critical care team.

• Multi‑site practice with hospital and branch locations
• Digital and dental radiography facilities
• Flexible and rigid endoscopy equipment
• Advanced ultrasound with Doppler capabilities
• Comprehensive in‑house laboratory
• Soft tissue, orthopaedic, laparoscopic and endoscopic surgery services
• Dedicated out‑of‑hours emergency and critical care team
• Convenient access to Newcastle, Durham and Northumberland

As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

General Responsibilities

• Welcome clients and patients to the practice
• Handle telephone enquiries and book appointments
• Manage the reception desk and maintain accurate client records
• Process payments and support administrative tasks
• Support the veterinary and nursing teams with day‑to‑day practice operations

Working Pattern

• 24.125 hours per week
• Week 1:
  Three working days
• Week 2:
  Two working days plus Saturday morning

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning
• A full driving licence and access to a personal vehicle

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

• 6.6 weeks’ annual leave FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.