Food & Beverage Supervisor

We're open during the day for our classes, and evenings for shows and concerts, currently we're looking for people who have availability to work both during the day, evenings and weekends. The impact you'll make Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.

You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events. Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio., Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained

• Upselling and Recommendations:
  Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to upsell directly to customers by recommending specials and additional products.
• Efficient and Warm Service:
  Serve customers efficiently and appropriately, with a professional and warm manner.
• Team Supervision:
  Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.
• Hygiene Standards:
  Ensure that hygiene standards are met and exceeded.
• Leadership Role:
  Deputize for the Food & Beverage Team Managers when required.
• EPOS Till Operation:
  Serve customers using an EPOS till system in adherence with Company Cash Management Policy.
• Cash Handling:
  Handle cash in adherence with Company Cash Management Policy.
• Exceptional Customer Service:
  Deliver exceptional customer service and attention to detail.
• Staff Motivation:
  Motivate staff and lead by example to increase our Trip Advisor rating and reviews.
• Line Manager Duties:
  Undertake duties as requested by your Line Manager.
• Beverage Preparation:
  Make drinks, including barista coffees when required (training will be provided).
• Kitchen
  
  Collaboration:
  
  Work in tandem with the kitchen team to deliver efficient food service.
• Allergen Awareness:
  Ensure awareness of allergens in any food/drink served. If in doubt, refer queries to the on-duty manager immediately.
• Licensing Compliance:
  Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt, refer queries to the on-duty manager immediately.
• Service Preparation and Cleanliness:
  Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.
• Area Maintenance:
  Ensure that your service area and back of house is kept clean and tidy throughout service and opening hours.
• Visitor Experience Enhancement:
  Proactively look for opportunities to enhance visitors' experience during their time at The Glasshouse.
• Uniform Standards:
  Adhere to the correct uniform standards.
• Incident Reporting:
  Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure.
• Customer Feedback:
  Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure.
• Food Safety Compliance:
  Comply with all food safety and hygiene measures.

But don't worry If you're not a perfect match for the job description and criteria, we'd love you to apply anyway. We are more interested in…