One Stop - Customer Service Assistant

Job Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations by providing excellent customer service, stocking shelves, processing payments and maintaining the store’s appearance. The customer is at the heart of everything we do, so you will constantly look for ways to improve service through on‑the‑job coaching and feedback.

Your guidance will help keep the store a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store, including online, the tills, replenishment, vending and stock routines, to ensure tasks meet customers’ needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift so I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service check‑outs, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, I will be responsible for the day‑to‑day operations of the post office and must undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role.

One Stop offers a wide range of benefits, including flexible working, commitment to diversity and inclusion, and community involvement. The store partners with local charities and national organisations, raising funds and providing in‑kind support. We provide reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed.

We welcome discussions about flexible working to support different life circumstances, such as early career stages, caregiving responsibilities, retirement, parenthood or other life‑changing moments.

Our team has raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with Fare Share and Olio, helping to reduce food waste and support those in need.

We are an inclusive workplace that celebrates the unique backgrounds, perspectives and experiences of our colleagues. Everyone is treated fairly and with respect. We are a Disability Confident Leader (Level 3) and commit to creating an accessible and supportive environment for all, offering reasonable adjustments throughout the recruitment process.