Supervisor, Retail, Retail Associate​/ Customer Service

Hourly Rate - £13.06

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets GO Outdoors standards.
• Support sales performance by monitoring service levels, utilising in-store systems to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with GO Outdoors’ expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team leader experience in a fast‑paced retail or customer‑facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail and the outdoors, with good product awareness and the ability to represent GO Outdoors values.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem solver with strong customer resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications