Services Assistants

Role Overview

We are seeking a Services Assistant to support customers at checkouts, self‑service tills, kiosks and petrol stations. The role involves assisting with on‑demand grocery orders, click & collect parcels, and ensuring a clean, welcoming shopping experience.

• Serve and support customers at checkouts, self‑service tills, kiosks and petrol stations; answer questions and proactively offer help.
• Pick and select high‑quality products for customers using our on‑demand grocery ordering service and assist with click & collect parcels.
• Build knowledge of products, services and promotions to provide recommendations.
• Handle complaints, refunds, shelf tickets and advertising.
• Safely move and retrieve trolleys in customer car parks.
• Work flexibly across the store as needed.

• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Enjoys working in a fast‑paced, high‑energy environment and thrives as part of a team.
• Take responsibility for tasks and use initiative to solve problems.
• Prepared to work flexibly and productively across the store; trained in a variety of skills.
• Comfortable learning new digital tools and technology.
• Attention to detail; maintains a clean, clutter‑free store.

• Must be above the school‑leaver age in your country.
• Must be at least 18 years old for shifts covering hours earlier than 6 am or later than 11 pm.
• Right to work eligibility in the UK.

• Discount card – 10 % off at Sainsbury’s, Argos, Tu & Habitat after four weeks; 15 % on Fridays and Saturdays.
• Free food and hot drinks – provided for colleagues in all stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – matching between 4 % and 7.5 % of contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – free access to Employee Assistance Programme.

We are dedicated to providing an inclusive workplace and support for employees, including reasonable adjustments during application and interview stages.