Retail Manager

What’s in it for you

Competitive salary: £28,000–£31,500 per annum, depending on experience.

Quarterly sales incentive:
The opportunity to earn an additional 10% through the company’s sales incentive scheme.

Generous annual leave: 25 days’ annual leave plus bank holidays, with the opportunity to earn up to five additional days each year.

Pension scheme:
Company pension contributions matched up to 4%.

Life assurance:
Cover worth twice your annual salary.

Exclusive discounts:
Access to company product discounts and high street discounts and offers.

Health and wellbeing support:
Access to a virtual GP service and employee assistance programme.

Cycle to Work scheme:
Support towards a more active commute.

Working hours:

37 hours per week, working five days out of a six-day operating week, including Saturdays on a rota basis.

The store operates Monday to Saturday, with the following opening hours:

Monday, Tuesday and Friday: 9am–5pm

Wednesday: 10am–5pm, with an 8am start required for delivery day

Thursday: 9am–6pm

Saturday: 9am–3pm

You will be responsible for managing the team rota, ensuring the store is appropriately staffed and that working hours are balanced across the week to accommodate delivery commitments and longer shifts.

The business

Our client is a well-established retailer specialising in household appliances, offering customers a range of quality products at competitive prices.

With a focus on delivering excellent customer service, maximising sales and building strong relationships with both retail and trade customers, the business is looking for a commercially minded Retail Manager to lead its South Tyneside operation.

This is an exciting opportunity for an enthusiastic and driven individual to take ownership of store performance, develop a motivated team and increase the store’s profile within the local community.

The Role

As Retail Manager, you will take responsibility for the day-to-day running and commercial performance of the store. You will be expected to lead from the front, combining strong sales management and customer service with a hands-on approach to the practical demands of the operation.

Your responsibilities will include:

Driving sales performance, ensuring targets, KPIs and profit margins are achieved.

Managing and developing the team, providing guidance, motivation and support to help individuals reach their full potential.

Delivering an excellent customer experience to both retail and trade customers.

Identifying opportunities to attract new customers, grow the customer base and increase revenue.

Raising the store’s profile within the local area through promotions, advertising and local marketing initiatives.

Managing staff rotas to ensure appropriate cover across the six-day operation.

Overseeing incoming deliveries, stock handling and the accurate management of inventory.

Maintaining competitive pricing and ensuring stock records are accurate.

Monitoring sales performance and identifying opportunities to improve profitability.

Ensuring sales orders and administrative processes are completed accurately and efficiently.

Maintaining high standards of store presentation, organisation and customer service.

Ensuring health and safety procedures are followed and the store operates safely.

Supporting the physical handling, lifting and movement of heavy household appliances as part of the day-to-day operation.

This is a hands-on management role, so you will need to be comfortable working alongside your team, getting involved in the physical side of the business and setting the standard through your own approach and attitude.

The Person

We are looking for a proactive, commercially aware individual who enjoys working in a sales-driven environment and has the confidence to lead,…