Internal Account Manager

Location: Gateshead

We have an exciting opportunity for an Internal Account Manager to join our office team based in Gateshead.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start‑up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• Top 50 Fastest Growing Companies in the Midlands
• Sunday Times Track 100 Fastest Profit Growth in the UK
• Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation – with a turnover of £169m in 2024.

As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer‑first mindset.

In this role, you will be responsible for the following key areas:

• Providing high‑level support to our Sales team
• Managing customer accounts and building strong client relationships
• Handling sales administration with precision and efficiency
• Supporting the full business cycle, from enquiry through to delivery
• Ensuring a seamless customer experience in a fast‑paced, commercial environment

Essential requirements for the role:

• 2 year’s experience in a B2B Customer Service role
• Competent user of Microsoft Office functions
• Educated to A‑Level Standard (or equivalent)
• Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

• Outgoing, positive and have excellent communication skills, particularly on the telephone
• Strong and accurate administrator
• Commercially minded
• Flexible and supportive member of the team
• Manage a healthy workload and maintain focus and organisation
• Be able to understand and effectively follow company process and procedure
• Have a track record of customer service success and a desire to improve the customer experience
• Show a desire to learn about new and existing products

• Excellent competitive salary
• A good work/life balance. 8:00am to 5:00pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment

Covering letters and CV’s should be emailed to:
Joey Turner, Recruitment Manager.