Sales Administrator

Join a growing industry leader where your administrative expertise directly supports sales teams across 27 UK and Ireland locations. You’ll be the vital link between customers, suppliers and sales teams in a role that offers genuine career progression opportunities.

FSW Ltd is one of the UK’s leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.

• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with quirky perks like late starts, early finish, long lunch, coffee and lunch on us
• Employee Assistance Programme – fitness classes, podcasts, advice toolkits and confidential counselling
• Retail Discount Scheme across major high street stores, hospitality venues, holidays and days out
• Cycle to Work Scheme
• Career opportunities across our 27 branches within the UK and Ireland
• Training and Development investment including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance
• Group Income Protection
• Contributory Everyday Health Plan
• Financial Well Being
• Investment and Savings
• Contributory Private Medical Cover

You’ll support sales and management teams with daily administrative tasks to help grow equipment sales and meet targets. You’ll build excellent relationships with customers and suppliers through phone, email and Microsoft Teams.

Key responsibilities:

• Processing and organising deliveries for sales orders
• Raising purchase orders with suppliers and matching supplier invoices
• Organising equipment returns to suppliers
• Producing proof of deliveries for customers
• Dealing with invoice queries
• Handling calls from customers, branches, suppliers and sales teams
• Identifying and quoting spare parts
• Raising quotes for air conditioning equipment
• General administration including filing sales and purchase orders
• Processing warranty claims

• Refrigeration or air‑conditioning experience would be advantageous
• Experience of working in sales and purchasing departments
• Good organisational skills with ability to prioritise work to meet service needs
• IT literacy in Microsoft packages (Word, Excel, Outlook, Teams)
• Ability to develop and manage excellent customer relationships with internal and external customers

We are an equal opportunities employer.

Ready to play a key role in our continued growth while developing your career? Apply now to join our friendly, hardworking team in Newcastle.

Competitive.
Hours: 40

Apply now