Internal Account Manager

We have an exciting opportunity for an Internal Account Manager to join our office team based in Gateshead.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• Top 50 Fastest Growing Companies in the Midlands
• Sunday Times Track 100 Fastest Profit Growth in the UK
• Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £186m in 2025 across 9 sites.

As an Internal Account Manager you'll become the day-to-day commercial contact for a portfolio of business customers, helping them grow through outstanding service, proactive account management and developing relationships with key stakeholders. You'll work closely with our external sales team and have genuine influence over customer relationships and sales growth.

In this role, you will be responsible for the following key areas:

• Providing high-level support to our Sales team
• Managing customer accounts and building strong client relationships
• Input of customer orders and ensuring accurate delivery and invoicing
• Grow existing business through quoting for new and existing products
• Interaction with key suppliers to maintain a seamless supply chain

Essential requirements for the role:

• 2 year’s experience in a B2B Customer Service role
• Competent user of Microsoft Office functions
• Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

• Be outgoing, positive and have excellent communication skills, particularly on the telephone
• Be a strong and accurate administrator
• Be commercially minded
• Be a flexible and supportive member of the team
• Manage a healthy workload and maintain focus and organisation
• Be able to understand and effectively follow company process and procedure
• Have a track record of customer service success and a desire to improve the customer experience
• Show a desire to learn about new and existing products

• Excellent competitive salary
• Bonus scheme after probation period
• A good work/life balance. 8:00am to 5:00pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment