Client Retention & Executive

Position: Client Retention & Renewals Executive
Client Retention & Renewals Executive

Gateshead | £31,734 + Bonus | Realistic OTE £37,734

Represent the Business. Own the Relationship. Protect the Contract.

Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful and established organisation based in Gateshead. This is a high-quality, client-facing commercial role for someone confident building relationships, managing renewals and discussing contracts, pricing and value with key stakeholders.

As a Client Retention & Renewals Executive, you'll become a key point of contact for an established portfolio of clients across the UK. You'll conduct client meetings via video and telephone, manage commercial renewal conversations and build relationships with key stakeholders. You'll understand client requirements, discuss contracts and pricing, address concerns and ensure clients continue to see value in their relationship with the business.

This is not a high-volume contact centre environment. You'll manage relationships, own renewal opportunities and represent the business directly to clients.

What You'll Get

£31,734 basic + monthly performance-related bonus | Realistic OTE £37,734
Monday to Friday | 8:30am to 4:30pm | No weekends
Hybrid working after qualifying service
Company pension
Health Shield, including private dental and medical benefits
Employee discounts and wellbeing platform
Full product and systems training
Ongoing career development
Central Gateshead location with excellent transport links

Holiday Set Up

Up to 37 days' annual leave including Bank Holidays
Annual leave is be taken during half term periods, with up to two days' annual leave permitted during each term
During August, working hours are reduced to 9:30am to 3:00pm
Five days' annual leave are allocated to the August wellbeing shutdown week, with additional shutdown over Christmas

A Commercial Role With Real Responsibility

You'll manage a portfolio of existing clients and renewal opportunities, taking ownership throughout the renewal journey. Clients may be responsible for significant purchasing decisions, so you'll need to be comfortable having commercial conversations around contracts, pricing, value and requirements. You'll identify potential renewal risks, explore concerns directly and represent the business with professionalism and credibility.

What You'll Be Doing

Managing client relationships throughout the renewal lifecycle
Conducting professional client meetings via video, telephone and email
Building trusted relationships with key contacts and stakeholders
Understanding client requirements, objectives and concerns
Managing renewals through to completion
Discussing contracts, pricing, terms and renewal options
Preparing quotations and commercial proposals
Handling objections and identifying potential renewal risks
Re-engaging previous clients and strengthening existing relationships
Maintaining an accurate renewal pipeline and CRM records
Working with internal teams to ensure a seamless client experience
Achieving agreed retention, renewal and performance objectives

About You

You may have experience in account management, customer success, renewals, retention, consultative sales, business development, relationship management or contract management.

You'll bring:

Excellent verbal and written communication skills
A polished and professional approach to client relationships
Confidence discussing pricing, contracts and value
Strong relationship-building, influencing and negotiation skills
Confidence handling objections and commercially sensitive conversations
Excellent organisation and attention to detail
The ability to manage multiple client relationships and renewal opportunities
Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous

Experience with in education, public sector, technology, software or another service-led organisation would also be beneficial.

Apply Now

If you have experience in client relationships, account management, renewals, retention, customer success or consultative sales and you're ready for a role where you can take genuine ownership of commercial relationships, we'd love to hear from you.

Please note:

An Enhanced DBS check is required for the successful candidate and will be funded by the company.

Due to the high volume of applications received, we are unable to provide individual feedback to all applicants. If you require any reasonable adjustments during the recruitment process, please let us know.

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