Night Security Officer

Job Title

Night Security Officer (Facilities Support Officer) – Trinity Square Student Accommodation, 202 High Street, Gateshead NE81AQ
.

42 hours per week, 4 on 4 off. Monday to Sunday: 19:30-08:00 or 18:30-07:00.

• Providing exceptional customer service to students, visitors, contractors and university stakeholders.
• Responding effectively to incidents, emergencies and welfare concerns.
• Managing fire alarms, security incidents, medical emergencies and anti‑social behaviour situations.
• Conducting site patrols using RFID technology and identifying potential risks or maintenance issues.
• Monitoring CCTV systems and access control procedures.
• Supporting student wellbeing by offering assistance and escalating concerns appropriately.
• Completing accurate incident reports and maintaining compliance records.
• Managing parcel deliveries and collections through the Parcel Tracker system.
• Supporting the on‑site café operation when required.
• Carrying out caretaking duties to maintain a clean, safe and welcoming environment.
• Assisting with winter maintenance activities, including gritting and snow clearance.
• Undertaking basic maintenance and compliance checks across the accommodation site.
• Building positive relationships with students from diverse cultures and backgrounds.

• Valid SIA Door Supervision or Manned Guarding Licence.
• Current First Aid at Work Certificate.
• Minimum of 2 years frontline security experience.
• Experience working with young adults aged 17‑25.
• Proven track record of delivering excellent customer service.
• Ability to engage positively with people from diverse backgrounds and cultures.
• Experience managing challenging, sensitive or high‑pressure situations.
• Strong communication, problem‑solving and decision‑making skills.
• Ability to prioritise tasks and respond effectively to changing demands.

• SIA CCTV Licence.
• Experience in student accommodation, education or university environment.
• Experience investigating incidents and producing detailed reports.
• Facilities, residence life or accommodation support experience.

• Competitive compensation at £13.58 per hour.
• Full training and full protective uniform supplied.
• Flexible and dynamic work environment.
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme.
• Access to a free health and wellbeing app with 24‑hour virtual GP and other services.
• Sodexo Discounts Scheme and prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Retirement plan membership.
• Death in Service benefit for colleagues who pass away whilst employed.
• Opportunities for growth through apprenticeships and learning tools.
• Cycle to Work Scheme.
• Volunteering opportunities.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children. They may conduct background checks appropriate to the post, including DBS and Disclosure Scotland checks. Sodexo reserves the right to close this advert early if a high number of applications is received.

Work location:

202 High Street, Gateshead NE81AQ
. Free parking provided.