Neighbourhood Housing Officer

Position: Neighbourhood Housing Officer (Contract)
Neighbourhood Housing Officer – £17.27 LTD – Temporary (Until End of May)
Service Care Solutions are currently recruiting for a Neighbourhood Housing Officer to join a local authority housing team on a temporary contract running until the end of May, paying £17.27 per hour (LTD).
This is a hybrid role focused on delivering high-quality neighbourhood and tenancy management services across a defined housing patch.

The Role
You will be responsible for managing a cross-tenure neighbourhood, acting as the key point of contact for residents and ensuring tenancies are sustained, communities are well managed, and customer satisfaction remains high.
job profile new format march
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Key Responsibilities

Manage a defined patch, providing end-to-end neighbourhood and tenancy management
Investigate and manage anti-social behaviour (ASB) and nuisance cases
Conduct home visits, tenancy checks, and estate inspections
Support vulnerable tenants and make appropriate referrals to partner agencies
Manage tenancy changes, mutual exchanges, and rehousing support
Identify and address environmental and estate management issues
Work with internal teams, councillors, and external partners to resolve issues
Maintain accurate records and manage a varied caseload in line with KPIs Requirements

Previous experience in housing management, neighbourhood or tenancy services
Experience handling ASB, tenancy issues, and vulnerable customers
Strong communication, negotiation, and case management skills
Ability to manage a varied workload and meet performance targets
Good IT skills, including Microsoft Office
Full UK driving licence (desirable)
Contract Details

Rate: £17.27 LTD (Umbrella)

Contract:

Temporary until end of May
Working Pattern:
Full-time

Location:

Hybrid working available

If you are interested in this opportunity or would like further information, please contact:
George Westhead
📧 (url removed)
📞(phone number removed)