Welfare Coordinator

Contract Type:
Fixed term

Role Type:
Employment

Hours:

Part time

Final date to receive applications:
Monday, March 16, 2026 - 09:00

Based:
Gateshead

Salary: £27,098 Per Annum

Salary Type:
Fixed Salary

Location:

Tyne and Wear

Role description:
Administration

We are excited to be recruiting for the role of Welfare Coordinator

About The Role

Would you like to be part of an exciting new service? Safe Haven is a two-year pilot delivered in partnership with North East Counselling Service as part of the Long-Term Plan Community Mental Health Transformation Alternative to Crisis agenda.

Safe Haven supports people who are experiencing mental health crisis or distress and provides a de-escalation space.

What You ll Be Doing

We are looking for a Welfare Coordinator who will be responsible for delivering high level customer service, welcoming clients into the building ensuring they feel safe and welcome, providing de-escalation support and chaperone clients and staff as well as protection and security.

The Welfare Coordinator will be required to work flexibly Monday to Sunday, 18 hours per week (5pm-11pm) and is fixed term for 12 months. This may be extended subject to funding.

Why choose to work for us?

We re looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We re committed to putting clients  needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people s lives.

Being your whole self in the workplace

Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

The important stuff

As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.

22 days plus bank holidays, rising after 2 years’ service
* pro rated

Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.

You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance.

To continue with your application if you could please head to our jobs board https://caga

Applying for a new job can be daunting so if you would like to chat to someone to find out more, please get in touch we would love to hear from you!

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