Complex Case Manager

Complex Case Manager (Non-Clinical)

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model, empowering the team to deliver high‑quality, person‑centred care.

• Take ownership of a caseload of complex clients with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, and multiple sclerosis, managing their care package holistically.
• Co‑ordinate and lead the transition, start‑up, and continuity of all complex care packages; involve the client, MDT, manage clinical training needs of the care team, and maintain appropriate skill mix to ensure safe and effective clinical practice.
• Uphold high standards in care, prioritising a person‑centred approach and individual wellbeing.
• Act as a responsive advocate for complaints and safeguarding, encouraging improvement.
• Develop comprehensive care plans and risk assessments.
• Provide support for care packages through observations and mentoring sessions, and conduct regular reviews.

• Passionate about putting people first.
• Strong organisational and time‑management skills.
• Good understanding of CQC requirements.
• Experience managing complex care packages with clinical interventions, including spinal injuries, acquired brain injuries, motor neuron disease, and multiple sclerosis.
• Experience managing a team of healthcare workers.
• Access to a personal vehicle and a valid driving licence.

• Well‑being and financial support through our Employee Assistance Programme (EAP).
• 25 days holiday, additional bank holiday leave, and an extra day for your birthday.
• Salary with an attractive bonus package based on service performance.
• Competitive pension scheme.
• Supportive, friendly workplace and opportunities for professional development via Routes Academy.
• Digital Care Plans and internal IT support to enhance efficiency.