Parent Outreach Worker

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Our vision is that all children and families, regardless of their background, are at the heart of everything we do – ensuring all children can thrive and meet their full potential.

Our plans for 2026 reflect this vision and ambition! We will have an even greater focus on embedding trauma informed approaches, and inclusive practice, across all of our services as we believe that this delivers the best outcomes for children and young people. We are committed to continuing to develop services which are integrated and joined up through our family hubs and that we maintain our focus on supporting the most vulnerable children on the edge of care to support them to remain safely living within their family networks.

Gateshead’s Best Start Family Hubs provide a welcoming, inclusive space for families across the borough, supporting children from conception to age two and continuing support up to age 19—or 25 for young people with SEND. The service delivers activities, short breaks, and community‑based support that help children and families thrive, while working closely with health, education, social care and community partners to offer coordinated, accessible support for all families.

• Engage with parents and carers to build positive, trusting relationships and help families access the support they need.
• Signpost families to local groups and services to encourage community connections and supportive networks.
• Provide parenting advice and practical support that builds confidence, skills and resilience.
• Offer opportunities for parents, carers and community members to develop through volunteering, training and adult learning.
• Consult with families to influence Best Start Family Hubs and shape services that meet local needs.
• Work in partnership with health, education and community agencies to support and strengthen the Family Hub offer.
• Use and maintain management information systems to record activity and monitor progress accurately.
• Participate in staff development, training, supervision and appraisal activities.
• Undertake any other duties appropriate to the grade of the post.

• NVQ/BTEC Level 3 qualification (or equivalent) in Children’s Care, Health and Social Care, Education or a related discipline.
• Knowledge of Best Start Family Hubs, safeguarding thresholds and procedures, child development, school readiness and the Early Years Foundation Stage Framework (EYFS).
• Experience of planning, delivering and evaluating activities for children and families, including supporting vulnerable families…