Gatesville Deli - Food Service Rep - Part-Time

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H‑E‑B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first.

As a Food Service Representative, you’ll provide a well‑stocked, well‑maintained department while delivering superior customer service. You’ll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety and sanitation standards.

Once you’re eligible, you’ll become an owner in the company—so we’re looking for commitment, hard work, and a focus on quality and customer service. Partner‑owned means our most important resources—people—drive the innovation, growth, and success that make H‑E‑B the greatest omnichannel retailer.

• Heart for people – commitment to work hard to make sure people come first.
• Head for business – a strong sense of how what you do affects our customers and our success.
• Passion for results – initiative to step up and do what needs doing.

• High school diploma.
• Communication and interpersonal skills; ability to work in a fast‑paced environment.

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.

• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

• Cleans and sanitizes display cases.
• Operates and maintains equipment properly.
• Complies with H‑E‑B food safety and sanitation standards.
• Complies with department/store operating procedures.

• Records production and shrink to aid in production planning.
• Assists in technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality and expiration dates.

• Takes care of service counter customers.
• Uses ordering system applications.
• Uses Fresh Production Planner.
• Performs inventory management processes (MSI, PAW) as required.
• If applicable, ensures catering orders are prepared and ready in time for customer pickup.
• Performs all sanitation and maintenance tasks for deli slicers.

• Serves/packs products at customer’s request.
• Educates customers on preparation and reheating instructions of prepared foods.
• Pre‑packages condiments for prepared food items.
• Cut, slice, dice, chop, food in preparation for chef.

• Minimum age 18 (mandatory).
• High school diploma or equivalent.
• Completion of company orientation and food safety and sanitation training upon hire.

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

• Function in a fast‑paced, retail environment, performing detailed and precise tasks.
• Work with customers, staying attentive to their needs.

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, reach at shoulder, bend.
• Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate ability to lift 50 lbs, manage in excess of 70 lbs.

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, stoop.
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally exposed to wet, cold, hot conditions, loud noise.
• Demonstrate ability to lift 55 lbs, manage in excess of 65 lbs.
• Measurements:
  Constantly 5.5+ hrs/8‑hr day, Frequently 2.5−5.5 hrs/8‑hr day, Occasionally 0−2.5 hrs/8‑hr day.
• Partners are responsible for not lifting beyond their own safe lifting limit; break heavy items into lighter components or ask for assistance.

• Entry level

• Part‑time

• Management and Manufacturing

• Retail

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