Account Manager in Hospitality Tech

Join New Living as an Account Manager focused on driving success for property managers. This remote role ensures that customers achieve their desired outcomes with our innovative tech solutions.

In your new role at New Living, you will be responsible for nurturing customer relationships and providing strategic guidance for property management teams. With your experience around hospitality technologies, including PMS and revenue tools, your insights will help streamline their operations.

Your role will include onboarding, regular check-ins, and proactive troubleshooting to enhance user experience.

Key Responsibilities:

• Manage customer relationships through all phases

• Facilitate integration and workflow setup for clients

• Perform consistent check-ins to spot potential issues

• Provide troubleshooting during integration disruptions

• Track customer health and raise potential risks

Requirements:

• 4+ years in STR or hospitality-related technologies

• Background in PMS or channel management

• Comfortable engaging with property managers operationally

• Strong organizational skills for multiple accounts

• Ability to learn quickly with minimal supervision

Enhance property management success with your expertise at New Living while shaping our evolving customer success function.