Members Coordinator

CPA Ontario is not like other organizations
We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.
Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

CPA Ontario is seeking a Members Coordinator to join our Membership team. Reporting to the Membership Manager, you will play an important role in administering membership and regulatory processes, ensuring the accurate and timely processing of applications, transactions, and member records.
You will provide guidance and support to members and stakeholders, navigate complex policies and procedures, and contribute recommendations that support regulatory decision‑making. This is an excellent opportunity for a highly organized professional who enjoys working in a fast-paced environment and takes pride in delivering accurate, high-quality work that supports both members and the profession.

• Support annual regulatory processes, including the administration of Annual Membership Dues, Continuing Professional Development (CPD) Declarations, annual and triennial audits, and other regulatory requirements.
• Draft and maintain internal and external communications, including forms, decision letters, and website content, ensuring accuracy, professionalism, consistency, and timely delivery.
• Review and assess membership-related applications and requests, making recommendations in accordance with applicable regulations, bylaws, policies, and procedures while exercising sound judgment and meeting established service standards.
• Collect, review, and process documentation related to member bankruptcies and insolvencies, coordinating investigations and preparing files for management and Registrar review.
• Review member compliance records and identify individuals who have not met annual obligations, preparing recommendations for suspension or revocation decisions as appropriate.
• Prepare and organize membership files for management review, including recommendations for approval or denial on behalf of the Registrar.
• Serve as a key point of contact for members and internal stakeholders, responding to inquiries by phone, email, and mail regarding membership applications, annual processes, and related matters. This includes handling escalated inquiries and supporting both inbound and outbound communications.
• Collaborate with departments across the organization to verify membership standing and support the administration and distribution of membership and award certificates.
• Identify trends, issues, and opportunities for improvement, preparing summaries, reports, and recommendations to support decision-making and enhance processes, policies, and member services.
• Act as a subject matter expert for membership-related matters and contribute to departmental and organization-wide projects and initiatives.

• A post-secondary degree or diploma, combined with experience in a related environment such as academic, membership, regulatory, or professional services. Experience interpreting and applying complex bylaws, policies, and procedures is required.
• Strong technical proficiency with Microsoft Office…