Private Client Manager

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

We are seeking an exceptional, relationship-driven Private Client Manager to own and grow a portfolio of high-net-worth and ultra-high-net-worth client relationships within Kensington Private Client. This role will be responsible for managing the client relationship from end to end, delivering highly personalized travel planning and ensuring every element of client experience meets Kensington Private Client's standards.

Sitting at the intersection of client relationship management, travel planning, and service delivery, the Private Client Manager will serve as the client's single point of contact across the Kensington ecosystem. The role will directly plan and manage individual travel needs, including hotels, air, transfers and other standalone arrangements, while bringing together Kensington's broader expertise for more complex requests, including bespoke multi-day journeys, villas, yachts, expeditions, and private aviation.

Regardless of who fulfills an individual component, the Private Client Manager maintains ownership of the overall relationship and experience.

This role goes beyond traditional travel planning. It requires someone who can build deep, trusted client relationships, anticipate needs, exercise exceptional judgement and maintain rigorous oversight of every detail. The Private Client Manager acts as the final client lens and quality-control layer, reviewing recommendations, itineraries, bookings and handoffs to ensure they reflect the client's preferences and expectations before they reach the client.

Working cross-functionally across Kensington, you will orchestrate the people, products and resources required to make complex travel feel effortless, while ensuring the client experiences one seamless Kensington relationship from first request through return home and beyond.

• Own and manage a portfolio of high-net-worth and ultra-high-net-worth households, serving as their primary point of contact and trusted advisor for all travel needs.
• Build deep, long-term client relationships by understanding individual preferences, priorities, travel patterns and expectations, and proactively anticipating future needs.
• Plan and manage individual travel arrangements, including hotels, air, transfers and other standalone services, providing thoughtful, highly personalized recommendations.
• Orchestrate the broader Kensington ecosystem for more complex travel needs, including bespoke land journeys, villas, yachts, expeditions, and private aviation, while maintaining ownership of the overall client relationship.
• Maintain end-to-end oversight of every client journey, from initial request and planning through booking, travel and post-trip follow-up.
• Act as the final quality-control layer for client-facing recommendations, itineraries and arrangements, ensuring every detail is accurate, cohesive and aligned with the client's preferences and Kensington Private Client standards.
• Proactively manage client communication, expectations, timelines and issues, taking ownership of challenges and coordinating internal teams and…