Reporting to the Chief Product & Engineering Officer, as a Lead Product Manager here at Coconut, you’ll drive a critical company-level growth, product vision, strategy, and data driven roadmap that delivers! Your familiarity with the environments and needs of large enterprise customers make identifying market and customer requirements almost second nature. You believe in a customer-centric experience and are passionate about the full product life cycle, from ideation through the collaborative development process across teams to deliver winning products.
You prefer a highly visible role where you will have a chance to make significant contributions with an immediate and lasting impact on company growth. You bring proven success in ownership, bias for action, and innovative product strategies. You exhibit excellent judgment, and leverage data to prioritize between the needs of existing customers versus new ones and between features, architectural improvements, and operational excellence.
FIRED UP TO CONTRIBUTE TO
- Lead multiple of our core product offerings within our suite that provides great experiences for the staff of our customers (eg. bankers and advisors). You’ll partner with Engineering to help ensure our Platform is the engine that empowers the end customer through pre-meeting activities
- Roll up your sleeves to help determine the future of our platform in areas through AI, addressing our customer’s needs to offer their customers modern tools to self-serve or start the engagement
- Bring teams together. You love working cross functionally across business and tech to align around goals and develop insights
- Give Product Demos, present to the company, and present to internal and external stakeholders
- Identify and prioritize high-value opportunities where AI can improve customer and staff experiences. Work with Engineering, Design, Data, Security, and customers to translate these opportunities into responsible, testable product experiences
- Leverage AI to develop prototypes and customer experiments to validate desirability, usefulness, and trust
- As one of the more senior members of the Product team, you’ll help support, share knowledge with, and mentor ascending members of the team including Product Owners
- In particular, you’ll take a primary role in elevating our product management craft by contributing perspective on our tools, and taking the lead role in evolving several key internal processes and workflows
- Manage product roadmap, define key milestones, customer requirements, key product metrics, develop product epics and partner with Engineering on accountability for OKRs
- Maintain a clear communication line between Product and Engineering ensuring that Engineering fully understands customer requirements and the direction Product has planned in regards to new product development, existing product maintenance or enhancement and feature deprecation
- Ensure products and releases are launched correctly and on schedule
- Regularly meet with customers to better understand their needs in general, their Coconut specific friction points and wants.
- Validate requirements and the resulting product with customers and customer success teams to ensure we’re delivering value
- Act as customer advocate - be the voice of the customer, articulating their needs
- Manage customer feature requests
- Work with Product Marketing and Product Designers to determine what problems are aligned with the company objectives to solve
- Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product
- Understand the cost of development and product overhead and the impact this should have on pricing
- Help set…
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