Director of Value Realization Services

Lead transformative change at NiCE as the Director of Value Realization Services, focusing on optimizing business solutions for measurable ROI and customer satisfaction. Your expertise in consulting and CX transformation will drive operational excellence.

This senior leadership role entails managing a team of business consultants dedicated to enhancing customer outcomes using NiCE’s innovative solutions. You will oversee strategic consulting, operational improvements, and ensure high-quality delivery of services. Your proficiency in AI and CCaaS will be pivotal in guiding enterprises through modern customer experience transformations.

Key Responsibilities:

• Drive delivery excellence in consulting engagements

• Ensure effective adoption of NICE solutions for measurable value

• Oversee business performance metrics including revenue and bookings

• Establish a process-driven culture focused on outcomes

• Serve as a trusted advisor to senior executives

Requirements:

• 12+ years in consulting and CX strategy

• Proven success in leading teams delivering business value

• Strong understanding of AI and CCaaS

• Highly analytical with P&L management experience

• Familiarity with NICE CXone platform preferred

Utilize your extensive consulting and operational knowledge to champion customer success and unlock value at NiCE.