Collections Officer at CXAi

Drive effective debt recovery as a Collections Officer at CXAi, focusing on customer relationships and compliance. Engage with customers to resolve unpaid debts promptly and efficiently.

CXAi seeks a Collections Officer to act as a liaison between creditors and debtors. This role requires at least six months of experience in collections, call centers, or customer service. You will negotiate payment arrangements and document interactions while maintaining professionalism and a customer-first mindset.

Key Responsibilities:

• Communicate with customers about outstanding balances

• Build professional relationships and educate customers on best practices

• Negotiate effective payment arrangements to resolve debts

• Document all customer interactions in compliance with policies

• Participate in team huddles and best practices discussions

Requirements:

• Minimum 6 months experience in collections or customer service

• Strong communication skills, both oral and written

• Flexibility to work rotating shifts as needed

• Proficient in MS Word, Excel, and Outlook

• Positive attitude and problem-solving abilities

Emphasize professionalism and customer relations to excel as a Collections Officer at CXAi.
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