Bilingual Partner Growth Specialist; English​/French

Coming join Too Good To Go Canada’s Growth team.

Bilingual Partner Growth Specialist (English/French) – Toronto, Canada (Hybrid)

The Partner Growth Specialist is the main contact for a portfolio of partner stores, working closely with them to resolve issues, improve performance, and build strong relationships that keep partners happy and continuously innovate their food waste solutions. The role focuses on partner relationship building, retention, and using data analysis to deliver excellent service across the entire partner journey.

• Drive store portfolio success through phone, email, and text communication, optimizing store operations and proactively enhancing the partner experience.
• Build strong relationships by understanding partner priorities and serving as a subject‑matter expert, identifying opportunities to increase supply and meals saved.
• Manage store retention cases, proactively intervening in at‑risk accounts to resolve issues, prevent churn, and maintain healthy partnerships.
• Develop in‑depth knowledge of internal tools such as Looker, Salesforce, Ninja, and MyStore.
• Contribute meaningfully to projects focused on improving key KPIs, completing call lists and campaign actions in a timely manner.
• Work closely with the Care Team on specific cases as a partner advocate to continuously improve user experience and education.
• Be a team player: offer coverage for other partner managers, assist with projects, and occasionally host weekly team meetings.

• Bilingual or business proficiency in French.
• Experience in a B2B client‑facing role (Sales, Account Management, or Customer Service).
• Experience with CRM platforms (e.g., Salesforce), data analytics platforms (e.g., Looker, Tableau), and Excel/Google Sheets.
• Excellent verbal and written communication skills, with the ability to connect effectively with partners over the phone and in written correspondence.
• Empathetic, patient, and proactive mindset.
• Autonomous and independent, able to schedule time and juggle multiple tasks.
• A team‑player who is keen to learn, collaborate, and share ideas.

• General knowledge of the food and/or hospitality industry.
• General knowledge of tech marketplace/SAAS customer success principles.

We look for people energized by the opportunity and driven by discipline. To succeed, you will embody these four principles:

• Choose Excellence over Ease:
  Prioritize long‑term impact and exceptional quality over short‑term comfort.
• Demonstrate Integrity and Responsibility:
  Take responsibility for outcomes and meet setbacks with solutions and humility.
• Seek Honesty:
  Ask questions, prioritize truth, welcome candid feedback, and directly address performance to drive continuous improvement.
• Bring Energy and Joy to the Journey:
  Bring positive energy to the team and celebrate shared wins and lessons.

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

• Rare opportunity to work in a social impact company with real, tangible impact.
• Work alongside an international community of users, partners, and 1,400+ colleagues across 19 countries.
• Personal and professional development opportunities in a fast‑paced scale‑up.
• Inclusive culture where you can bring your authentic self to work.
• Values‑driven team culture celebrating successes and fostering social interaction.

• Flexible Work & Time Off
  • Hybrid model with office and home.
  • 20 paid vacation days per year.
  • Paid volunteer time through Shareback.
  • Paid parental leave with top‑up support beyond government programs.
  • Work abroad up to 30 days per year.
• Wellbeing & Support
  • Comprehensive supplemental health benefits starting on day one.
  • Employee and Family Assistance Program with mental health care, legal, financial advice, career coaching.
  • Subsidized monthly Class Pass credits.
  • RRSP matching for retirement planning.
• Connection & Community
  • Regular social events and team celebrations.
  • Office coffee and snacks.
  • Access to multiple Employee Resource Groups focused on diversity and inclusion.

Base salary range: CAD 55,000 – CAD 60,000 annually, with variation based on experience and language skills. Total compensation will vary.

We welcome all applicants and provide reasonable accommodation at any point in the application or interview process. Please email  with any accommodation needs.

We are an equal‑opportunity employer. All employment is based on qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.