Client-Focused

Position: Client-Focused Support at Manulife
Be a part of the Future Choice team at Manulife as a Sponsor Support associate in a hybrid setting. Focus on enhancing client service through dedicated operational support and administrative efficiency.

This role is essential in aiding client-facing teams with back-office functions, optimizing their interactions with customers. As you grow within the position, you will gain exposure to various operational aspects and increase your involvement in the end-to-end client experience.

Key Responsibilities:

• Execute back-office administrative tasks for service delivery

• Manage quality checks and compliance for sponsor transactions

• Resolve inquiries with your expertise and sound judgment

• Maintain organized documentation for efficiency

• Contribute to continuous improvement efforts in service

Requirements:

• Minimum 2 years of relevant customer service experience

• Strong communication and reliability under pressure

• Ability to navigate complex customer needs effectively

• Detail-oriented and skilled at multitasking

• Self-starter with a driven, ownership mindset

Support Manulife’s mission by bringing your client-focused service skills to the role!