Client Success Manager at D&B

Elevate customer experiences with D&B as a Client Success Manager, focusing on post-sales support and value-driven conversations. You'll coordinate with diverse internal teams to enhance client satisfaction during service delivery.

In this pivotal role, your primary responsibility is to act as the post-sales support point of contact for customers. You will coordinate various internal resources, including product teams and customer service, to ensure KPIs and contracted services are delivered effectively. Strong communication skills and experience in customer service are essential for success in this role.

Key Responsibilities:

• Serve as the main point of contact for post-sales support

• Facilitate internal coordination with necessary teams

• Document customer use cases and process flows

• Identify customer training needs across the portfolio

• Ensure delivery meets contractual agreements and SLAs

Requirements:

• Bachelor’s degree and 5+ years in sales/client service

• Proficient in SFDC and various enterprise applications

• Strong written and verbal communication skills

• Experience in project management

• Knowledge of finance solutions product certifications

Drive success for D&B clients by ensuring excellent service delivery and proactive support.