Enterprise Customer Success Manager SaaS

Shape enterprise customer success across Canada as a fully remote manager focused on strategic accounts, complex integrations, and retention.

This full-time position manages a portfolio of enterprise SaaS customers and strengthens long-term partnerships. You will create success strategies, analyze performance metrics, and collaborate with senior stakeholders and cross-functional teams. The work connects customer needs with business outcomes, sustainable revenue growth, and expansion opportunities.

• Develop customer success plans for onboarding, satisfaction, retention, and growth
• Manage strategic enterprise relationships and complex integrations
• Advocate for customers and influence internal solution delivery
• Analyze performance data and prepare stakeholder reports
• Identify cross-selling, upselling, and potential churn factors

• Experience advocating for customers at executive level
• Proven cross-selling and upselling success
• Previous SaaS technology industry experience
• Strong analytical, communication, and relationship-building skills
• College degree or equivalent professional experience

Apply your SaaS expertise, customer advocacy, and data analysis to grow strategic enterprise relationships remotely across Canada.