Job specializations:
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Finance & Banking
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Customer Service/HelpDesk
Job Description & How to Apply Below
Help protect BMO’s interests through bilingual account analysis, recovery planning, and customer guidance in a remote Ontario Customer Shared Services setting. Resolve escalated requests thoughtfully.
As a Bilingual Account Specialist, you will collaborate on delinquent, high-risk, and written-off account reviews. You will determine collection probability, recommend solutions, and execute loss mitigation procedures for non-performing accounts. The position also supports coaching, quality audits, vendor management, credit collection disputes, and business process initiatives.
Key Responsibilities:- Determine collection probability from account information
- Develop tactics and plans to drive results
- Process transactions and client communications
- Support audits, disputes, and vendor management
- Participate in core process implementation
- Bilingual skills for customer and stakeholder service
- Strong analytical and interpersonal abilities
- Experience applying collection procedures and guidelines
- Ability to create reports and dashboards
- Ability to manage escalated requests
Use bilingual service, recovery analysis, and negotiation skills to support BMO account resolution and customer relationships remotely.
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