Manager Desktop Services
Job in
Gatineau, Province de Québec, Canada
Listing for:
ROSS
Full Time
position
Listed on 2026-06-08
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Position: Manager Desktop Services - Great Employer
Our client is one of Canada’s largest investment management companies who offer a challenging, technologically advanced work environment that will expand your skill set and provide you with real opportunities for career advancement. You'll also enjoy one of the best benefit programs in the industry, tuition reimbursements, a generous RRSP program, a corporate gym and more.
Our client is looking for a Manager of Desktop Services.
You will…
Manage the Desktop Support group which consists of 12 team members and 2 Production OperatorsMentor team members, to develop and instill a continuous learning pathProvide process improvement and an awareness of new available technologyEnsure a stable and reliable environment for all PC computing infrastructureEnsure the team provides the highest level of 1st and 2nd customer service support to all company employeesRecommend enhancements/changes to existing policy and/or procedures to deliver quality support more efficientlyInvestigate all problematic support issuesLiaise with the Team Leader, NCS and Manager, Network & Telecom to provide opportunities for cross-training and mentoringWill be required to:Work during weekends, holidays and after hours if necessaryCarry a pager and respond 7 x 24 as backup to primary support staffTravel occasionallyTo be considered, you have:
Minimum 5 years of IT experience3 years of people management experienceA computer science diploma, MIS diploma, or equivalentExperience with Microsoft desktop operating systems and office suitesA working knowledge of Win NT Domain and Win2K AD conceptsUnderstanding of all Microsoft Desktop operating systems: NT, 2000, and XPComprehension of associated peripherals: printers, faxes, scanners, card readersWorking knowledge of LAN/WAN routing principles and Cisco equipmentPrevious experience in supporting the unique needs of branch offices and tele-worker desktop infrastructure needs.#J-18808-Ljbffr
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