Job Description & How to Apply Below
Field Technician Support Lead
Department: Customer Support
Reports To:
Supervisor, Systems Integration
Revision Date: 6/1/2026
Location:
Gatineau, QC
Level: S4
Company Overview
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions.
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Responsibilities
Install 911 Call Handling Equipment at customer locations across North America.
Train customers in system administration and usage.
Provide on-site and remote troubleshooting for new and existing systems.
Deliver accurate post-installation as-built documentation.
Travel independently, often at short notice (primarily by air).
Be available for extended travel periods of two to three weeks at a time.
Install and configure hardware and software supporting 911 life-safety communications, including:
Legacy 911 Telecommunication Networks
Legacy Telephone Networks (POTS, T1, PRI)
SIP-based Next Generation 911 Networks
SIP-based Telephony Networks
Install, configure, and troubleshoot network infrastructure (switches, routers, firewalls, and supporting equipment).
Use both GUI and CLI interfaces for devices and servers/systems.
Install and configure Windows Servers, Linux Servers, Windows Workstations, and proprietary systems.
Conduct site surveys during the pre-installation phase to identify potential risks.
Provide on-site training and support during installation and go-live phases.
Perform system testing and customer acceptance processes.
Complete installations with no open punch-list items.
Deliver on-site and remote post-installation support as needed.
Use issue-tracking and remote-support tools to ensure excellent customer support.
Act as a customer-facing technical representative for issue reporting, bug tracking and feature requests, coordinating with internal development teams as required.
Collaborate regularly with Technical Project Leads and Project Managers, maintaining strong cross-team relationships.
Provide technical and non-technical training to both customers and colleagues.
Responsabilités
Installez l'équipement de gestion des appels 911 dans les emplacements clients partout en Amérique du Nord.
Former les clients à l'administration et à l'utilisation des systèmes.
Fournir du dépannage sur place et à distance pour les systèmes nouveaux et existants.
Fournir une documentation précise post-installation telle quelle.
Voyagez de façon indépendante, souvent à court préavis (principalement par avion).
Soyez disponible pour de longues périodes de déplacement de deux à trois semaines à la fois.
Installer et configurer le matériel et les logiciels support ant les communications de sécurité 911, y compris :
Réseaux de télécommunications 911 hérités
Réseaux téléphoniques hérités (POTS, T1, PRI)
Réseaux 911 de nouvelle génération basés sur le SIP
Réseaux téléphoniques basés sur le SIP
Installez, configurez et dépannez l'infrastructure réseau (commutateurs, routeurs, pare-feux et équipements de soutien).
Utilisez à la fois des interfaces GUI et CLI pour les appareils et serveurs/systèmes.
Installez et configurez des serveurs Windows, des serveurs Linux, des stations de travail Windows et des systèmes propriétaires.
Effectuez des relevés de site pendant la phase de pré-installation afin d'identifier les risques potentiels.
Offrir de la formation et du soutien sur place lors des phases d'installation et de mise en service.
Effectuer les tests système et les processus d'acceptation des clients.
Des installations complètes sans aucune liste de points ouverts.
Offrir un soutien post-installation sur place et à distance selon les besoins.
Utilisez des…
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