Senior User Experience; UX and Digital Transformation Advisor

Position: Senior User Experience (UX) and Digital Transformation Advisor

Location: Ottawa, Ontario (On-site)

Contract Duration: July 9, 2026 to April 28, 2027 (42 weeks)

Employment Type: Contract

Language Requirement: Advanced English (Oral, Reading, and Written)

Security Clearance: SECRET Security Clearance (Required or Eligibility to Obtain)

Position Overview

We are seeking a highly experienced Senior User Experience (UX) and Digital Transformation Advisor to support large-scale digital modernization initiatives within complex enterprise environments.

The successful candidate will act as a trusted advisor to senior leadership and multidisciplinary teams, providing expertise in design thinking, user experience research, service design, and digital transformation strategy. This role requires a strategic thinker who can lead user-centered design initiatives while helping organizations adopt modern digital practices and improve service delivery.

Key Responsibilities

• Provide strategic advisory services related to user experience, service design, and digital transformation.
• Lead and facilitate design thinking workshops, stakeholder engagements, and innovation sessions.
• Conduct and oversee user experience research activities using a variety of qualitative and quantitative methodologies.
• Translate research findings into actionable recommendations and strategic roadmaps.
• Develop service blueprints, customer journey maps, experience maps, personas, and related UX artifacts.
• Design implementation plans to support the adoption of user-centered design practices across teams.
• Advise senior executives and stakeholders on UX strategy, service modernization, and digital transformation initiatives.
• Collaborate with multidisciplinary teams including business analysts, architects, developers, researchers, and project managers.
• Produce executive-level presentations, reports, and recommendations.
• Support enterprise-wide modernization efforts impacting multiple regions and business units.

Mandatory Qualifications

The ideal candidate must demonstrate:

User Experience and Service Design Expertise

• Minimum of 5 years of relevant experience within the last 7 years in user experience design, user research, and service design.
• Experience working within complex organizations with more than 2,000 employees.
• Experience delivering services within government, public sector, or highly regulated environments.

Digital Transformation Experience

• Experience leading or contributing to at least three (3) large-scale digital transformation initiatives.
• Experience serving as a Lead UX Designer, Senior UX Advisor, or equivalent role.
• Proven ability to influence strategic decisions and organizational transformation initiatives.

User Research

Demonstrated experience conducting and applying:

• User interviews
• Usability testing
• Focus groups
• Contextual inquiry
• Co-design workshops
• Journey mapping
• Service design methodologies

UX Strategy and Governance

Experience developing:

• UX strategies
• Service blueprints
• Implementation roadmaps
• Governance frameworks
• Adoption and change management plans

Leadership and Advisory Services

• Experience advising senior executives and business leaders.
• Experience presenting recommendations and strategic plans to executive-level stakeholders.
• Ability to lead multidisciplinary teams and facilitate consensus among diverse stakeholders.

Preferred Qualifications

• Experience supporting large-scale digital modernization programs.
• Experience working within the Canadian Federal Government.
• Experience with accessibility standards and inclusive design practices.
• Certification in Design Thinking, User Experience, Human-Centered Design, or Service Design.
• Experience supporting organizational change management initiatives.
• Experience designing digital solutions used by large populations (2,000+ users).

Security Requirements

The successful candidate must:

• Hold a valid SECRET Security Clearance;

OR

• Be eligible and willing to obtain a SECRET Security Clearance.

Proof of clearance status may be required during the recruitment process.

References

Candidates must provide a minimum of two (2) professional references who can validate the experience and qualifications presented in their application.

References will be contacted and verified during the evaluation process.

Application Instructions

Interested candidates are invited to submit:

• An updated resume;
• A summary explaining how they meet the mandatory and preferred qualifications;
• Contact information for at least two professional references;
• Copies of any relevant certifications or professional designations.

Please send your application to:

Only candidates selected for the next stage of the process will be contacted.

Please note: This opportunity is subject to contract award.