UX Special Advisor; Secret Clearance

Job Title:

UX Special Advisor (Secret Clearance)

Location:

Ottawa – On-Site (West End)

Overvie

wWe are currently looking for a UX Special Advisor to support one of our Government of Canada clients on a 42-week contract

This role requires an active Secret security clearance (PSPC) and will be performed on-site in Ottawa

Our client is undergoing a major digital transformation initiative focused on modernizing enterprise HR solutions within a complex federal environment. This role will provide expert advisory services in user experience research, design thinking, and service design, helping establish scalable UX practices aligned with Government of Canada standards

.
Key Responsibiliti

• es Provide expert advisory services in user experience research, design thinking, and user experience desi
• gn Review current organizational practices and develop scalable UX research and design framewor
• ksLead the development of implementation strategies, service blueprints, and UX adoption roadma
• ps Assess alignment with TBS Policy on Service and Digital, and other federal strategies and directiv
• es Conduct research and analysis of current business processes and digital solutions, identifying UX improvement opportuniti
• es Provide strategic guidance to senior leadership, managers, and stakeholde
• rs Support implementation teams by evaluating engagement methods and improving UX practices in-flig
• ht Define and monitor KPIs and success metrics tied to UX adoption and service performan
• ce Deliver training and advisory support to embed user-centric approaches across the organizati
• on Contribute to the modernization of legacy applications through UX-driven methodologi

es
Mandatory Requireme

ntsM1 – Federal UX Advisory Experie

• nceMust demonstrate experience with three (3) large projects for complex Federal Government organizations within the last 10 years, providing advisory services
• in:
  
  Design think
• ingUser experience resea
• rchUser experience des

ign Project Definiti

• on:
  
  Large project:
  Multi-million budget, multi-disciplinary team, impacted by policy or legislat
• ion Complex organization: 2,000+ employees, multi-region impact in Can
• adaEach project mu
• st:
  
  Be minimum 6 months in durat
• ion Include a clear description of the role perfor
• med Provide at least two (2) concrete examples of advisory activit

ies
M2 – UX Leadership in Digital Transforma

• tion
  
  Must have 5 years of experience within the last 7 years, leading at least three (3) large digital transformation projects as a Lead UX Desi

gner Requirements per proj

• ect:
  
  Demonstrated use of UX research methodolo
• gies Identification of service design artifacts prod

uced
M3 – Strategy & Implementation Expe

• rtise
  
  Must have 5 years (within the last
  7) develo
• ping:
  
  UX strat
• egies
  
  Service bluep
• rintsImplementation

plans

Additional requirem

• ents:
  
  Minimum 3 project exa
• mples
  
  Solutions mus
• t be:
  
  Deployed to produ
• ction
  
  Used by 2,000+
• users
  
  Must demonst
• rate:
  
  Team
• size Strategy de
• tails
  
  Blueprint ou
• tputs
  
  Presentation of strategies to senior offi

cials
What You Must

• Bring Active Secret-level security clearance
• (PSPC)
  Proven experien
  ce in UX research, service design, and design th
• inking
  
  Strong knowledge of Government of Canada digital policies and fram
• eworks
  
  Experience working within large, complex federal organiz
• ations
  
  Ability to translate research into actionable strategies and implementation
• plans
  
  Strong stakeholder engagement and executive communication

skills
Project Bac

kground

Our client is establishing a new capability to support the modernization of HR systems within a complex, national-scale organi

• rently:
  
  UX practices are not standardized or aligned with federal gui
• delines
  
  Many legacy solutions lack documentation, workflows, and design ar
• tifacts
  
  Internal team capacity is still bein

g built

This engagemen

• t will:
  
  Define modern UX research and design pr
• actices
  
  Establish enterprise-wide standards and fra
• meworks
  
  Support digital transformation aligned with Government of Canada p

olicies
Why T

his Role This is a high-impact advisory role where y

• ou will:
  
  Shape UX practices at an enterpri
• se level
  
  Influence national-scale digital transformation ini
• tiatives
  
  Work closely with senior leaders and strategic stak

eholders
Only those who are qualified will be

contacted.

How to Apply

If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individua

ls to apply.
Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive